Shipping policy
Rosemax Shipping Policy
Last updated: 10 November 2026
Thank you for shopping with Rosemax. We aim to make ordering your travel essentials simple and straightforward.
Order Processing and Dispatch
All Rosemax orders are packed and dispatched from the United Kingdom.
We aim to dispatch orders within 1–2 working days after receiving your order.
Working days exclude weekends and UK public holidays.
If an unexpected delay affects your order, we will contact you using the details provided at checkout.
Free UK Delivery
We offer free UK delivery on all orders.
Orders are sent using Royal Mail 2nd Class.
Delivery times depend on Royal Mail's service and the delivery destination. The 1–2 working day dispatch period is separate from the time Royal Mail takes to deliver your parcel.
Delivery dates are estimates rather than guarantees.
Delivery Delays
Postal disruptions, severe weather and other circumstances may occasionally affect delivery.
If your order has not arrived when expected, please contact us through our website's Contact page so we can investigate.
Your statutory consumer rights remain unaffected.
Incorrect Delivery Addresses
Please check your delivery address carefully before completing your purchase.
If you notice an error after placing an order, contact us as soon as possible. We will try to correct it before dispatch, although changes may not be possible once your parcel has been sent.
Missing, Damaged or Incomplete Orders
If your parcel does not arrive, arrives damaged or contains an incorrect or missing item, please contact Rosemax through our Contact page.
Include your order number and a description of the problem so we can investigate and arrange an appropriate resolution in accordance with your statutory rights.
International Shipping
Our confirmed shipping arrangements currently cover UK delivery only.
International delivery, if available, will be indicated at checkout.
Contact Us
For shipping questions or help with an order, please use the Contact page at:
This policy does not affect your statutory rights under applicable UK consumer law.