Terms of service
Rosemax Terms of Service
Last updated: 10 November 2026
1. Introduction
Welcome to Rosemax.
These Terms of Service explain the conditions that apply when you browse our website or purchase products from us.
Rosemax is a UK-based online retailer of travel accessories, operated by a sole trader.
Throughout these terms, "Rosemax", "we", "us" and "our" refer to the business operating this website.
By placing an order, you agree to these terms. Nothing in these terms affects your statutory consumer rights.
2. Business Information
Trading name: Rosemax
Business operator: W Jones
Business address: 10 The Hermitage TW13 4HR
Website: https://rosemax.co.uk
Contact: Please use the Contact page on our website.
3. Products and Descriptions
We aim to provide accurate descriptions, photographs, prices and other information about the products available on our website.
Product colours and appearance may vary slightly depending on your screen settings.
If a product is materially different from its description, your statutory rights remain unaffected.
4. Prices and Payment
All prices are displayed in pounds sterling (GBP) unless otherwise indicated.
The total amount payable, including any applicable delivery charges, will be shown before you complete checkout.
Payment must be successfully authorised before we process an order.
We reserve the right to correct genuine pricing or product-information errors. If an error affects an order, we will contact you and offer an appropriate resolution rather than automatically charging a different amount.
5. Placing an Order
When you place an order, you will receive an order confirmation acknowledging that we have received it.
A contract is formed when we send you confirmation that your order has been accepted or dispatched.
We may be unable to accept an order if a product is unavailable, payment cannot be authorised or there is a genuine pricing or listing error.
If we cannot fulfil an order for which payment has been taken, we will arrange a refund.
6. Delivery
Rosemax dispatches orders from the United Kingdom.
We aim to dispatch orders within 1–2 working days of receiving an order.
We currently offer free UK delivery using Royal Mail 2nd Class.
Delivery times are estimates and may be affected by circumstances outside our control.
Further details are available in our Shipping Policy.
Your statutory rights relating to delivery, including the remedies available for late or failed delivery, remain unaffected.
7. Returns, Cancellations and Refunds
For most online purchases, customers have a statutory right to cancel within 14 days after receiving their goods.
Customers who exercise this right generally have a further 14 days to return the goods.
For eligible change-of-mind returns, customers are responsible for the direct cost of return postage, as explained in our Returns & Refunds Policy.
Where goods are faulty, damaged, incorrect or not as described, we will provide the remedies and cover return costs required by applicable consumer law.
Please read our Returns & Refunds Policy for full details.
Nothing in these terms limits your statutory rights under UK consumer law.
8. Product Availability
All products are subject to availability.
If an item becomes unavailable after you place an order, we will contact you and offer a suitable resolution, which may include a refund.
We do not guarantee that every product shown on the website will always be available.
9. Use of Our Website
You agree not to use our website for unlawful purposes or to interfere with its security or operation.
You must not knowingly introduce malicious software or attempt unauthorised access to the website or its systems.
10. Intellectual Property
The Rosemax name, original website content, product descriptions, branding and other materials belonging to Rosemax are protected by applicable intellectual property laws.
You may browse our website for personal, non-commercial use.
You must not reproduce or commercially exploit our original content without permission, except where permitted by law.
11. Privacy and Personal Information
We handle personal information in accordance with our Privacy Policy and applicable data protection law.
Please review our Privacy Policy for information about how personal data is collected, used and protected.
12. Responsibility and Liability
We do not exclude or restrict liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory consumer rights.
We are responsible for losses caused by our breach of these terms where those losses were reasonably foreseeable.
Nothing in these terms removes or reduces the protections provided to consumers under applicable law.
13. Changes to These Terms
We may update these Terms of Service from time to time.
The version applicable to your purchase will normally be the version in effect when your order was placed, unless a change is required by law or you agree otherwise.
Any updated terms will be made available on our website.
14. Governing Law
These terms are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the United Kingdom, you retain any mandatory legal protections and rights to bring proceedings in the courts available to you under applicable law.
15. Contact Us
If you have questions about these Terms of Service or an order, please contact Rosemax through our website:
Business operator: W Jones
Business address: 10 The Hermitage TW13 4HR